Backed by more than 20 years of experience, we operate comprehensive SDUs in 16 states – more than any other provider – processing more than 76 million payments annually with a 99.99% accuracy rate. No two agencies are alike, and we tailor your SDU build with that in mind. We helped shape the nation’s SDU operations by offering:
Fully customizable and scalable SDUs to meet your agency’s unique needs
Upfront imaging, fully integrated OPEX scanners, real-time reporting, quality assurance, electronic deposits/image cash letters, image viewer, outreach, and more
Operational gains for clients who have transitioned to SMI from other providers: higher payment identification rates, payment posting accuracy rates, and electronic collection & disbursement rates
From full-service customer service centers and IVR functionality to collection and disbursement information only, our technology platforms and processes can support your agency’s needs, regardless of complexity.
We never outsource calls.
51.7M IVR calls handled (2020)
2.3M live agent calls handled (2020)
Over the years, we’ve dedicated ourselves to designing a service-oriented model that benefits our employees and our partners. We believe in transparency and collaboration at all times, which means you’ll get:
Access to our leadership team
Consistent contacts within the SMI organization
Unbeatable response and turnaround times
Clear escalation paths when necessary
A partner who’s invested in your success