Joe’s dynamic leadership is motivated by a simple commitment to hard, honest work and a genuine passion for nurturing human services relationships that make a real difference.
Bill embodies SMI’s “Extra Mile” culture to ensure that operations align with our mission, vision, and values, while directing our growth as a nationally recognized leader in the delivery of solutions to governmental agencies.
Lou combines unmatched industry experience and deep subject matter expertise with strong hands-on management to deliver operational excellence that nurtures long-term agency partnerships.
Bart draws from his rich background in architecture, engineering, and project management to lead innovative technical solution design across all SMI properties.
Karen connects all members of the SMI Family to foster a customer-centric organization, including new solution facilitation, talent acquisition and retention, and human resources management.
Ben drives innovative information solutions for governmental agencies by leading the technical direction for each operation’s system and hardware environments.
Robin ensures the strength and stability of our organization today, while overseeing the development and implementation of strategies to achieve financial growth tomorrow.
Bo directs SMI’s short- and long-term strategic growth across all business units, with a focus on product line expansion, relationship management, and value-driven marketing.
Lisa blends 30+ years of child support and human services expertise with a highly collaborative spirit to strengthen SMI’s partnerships and drive strategic growth.
Stephen oversees technology initiatives for our organization and works closely with partners to implement secure, effective IT solutions for every implementation, transition, and project.
With core strengths in organizational management, training, and staff development, Lynn leads our Child Support Services division with 20 years of hands-on experience and a service-driven attitude.
Bilinda’s 30-year career in state and judiciary district child support, along with her commitment to operational clarity and excellence, drive success in our Child Support Services Division.
With more than 25 years of experience working directly with state agencies, Charles manages seamless implementations and transitions to ensure the success and health of our partners’ customized programs.
Bobby directs smiONE™ Card operations and strategy, with a focus on providing best-in-class customer service, delivering innovative cardholder products and features, and implementing fraud prevention technology.