THE SMI DIFFERENCE

A Custom Approach to Government Payment Solutions

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Quality & Service That’s Measurable

SErvice
5M+
Families Served Every Year
Quality
99.99%
Company-wide Payment Processing Accuracy Rate
Volume
73.9M
Child Support Transactions Processed Totaling $13.3B (2020)
SErvice
2M
smiONE™ Visa® Prepaid Card Cardholders
Volume
45.5M
Payments Disbursed Totaling $8.3B (2020)
Experience
20years+
of Experience in SDU Operations
Experience
15years+
of Experience in Debit Card Disbursement
Volume
51.7M
IVR Calls Answered
(2020)

High Quality Customer Service  

Our personal dedication to service excellence means no more lost time, energy, or money on issue resolution or dissatisfaction. If there’s a problem or a need, we’re standing by, ready to collaborate and find solutions — and innovations to drive future success.

Customized Solutions for Every Client  

We work hand-in-hand with agencies to design solutions that are unique to your specific needs, with payment and document management solution combinations that scale as our partners’ demands grow.

Responsive & Collaborative Team  

At SMI, we take a streamlined approach to business that results in less management bureaucracy to weed through, faster response times, and a deeper level of trust and respect.

Our Services

We’re Dedicated to Your Success

Our services are the backbone of operations for the partners we serve, so we always go the extra mile to help you succeed.

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How We’re Different

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What Drives Us

A Culture of Service & Giving 

As our CEO says, “Going beyond what is expected is always our goal, as well as loving what we do.” That shows in the way we work with each other as well as our clients. Partnering with SMI is like growing your family — and your network of support.

our culture
Testimonials

Real Relationships, Real Results

"

The partnership we developed with SMI several years ago continues to be a remarkable experience.  We chose SMI because we simply could not find any other provider that offered all of the state-of-the-art tools we needed in one package to improve our small operation.  We value their attention to detail and appreciate their creative approach to problem solving.  We applaud their unwavering dedication and support to the thriving success of our operation."

"

Since switching to smiONE, our whole payment process has improved, from the speed in which we are able to get payments out to our clients, to the improvement in our customer service. Making the change to smiONE was one of the best business decisions we made. SMI is always looking for ways to improve their services, while continually helping us improve ours."

"

We have been pleased with SMI’s performance with our SDU through the pandemic. There have not been any changes to services as a result of the pandemic, and our customers have been and continue to be served very well."

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Experience the SMI Difference for Yourself. 

Contact Us today