For more than 50 years, we’ve made it easier for families to access critical government payments that improve the quality of their daily lives. Our modern custom disbursement solutions and relationship-based approach deliver real results for dozens of U.S. state and local agencies – and the millions of families who depend on them.The SMI Difference
Our advanced technology platforms and staff of industry subject matter experts are the backbone of our services, keeping agencies at their best and most efficient.
With 20+ years in SDU operations and 15 years in debit card disbursement, we bring an unmatched level of experience to every agency solution we build.
Our customizable and scalable approach to child support payment processing, disbursement, and customer service was designed by industry thought leaders and continually evolves to meet each agency’s unique needs. Through SMART™, we disburse child support payments for more states than any other provider in the U.S., and we’re proud to be the nation’s only government payment provider for tribal nations. We offer:
Comprehensive, cost-efficient SDUs
Full-service customer service centers and IVR functionality
Collection and disbursement services
Direct executive and management team involvement from procurement through implementation and beyond
Families today need solutions that work in our tech-enabled world. We’ve worked hard to establish fintech solutions that are unmatched in their security, flexibility, and ease of use. We offer:
Custom Enrollment Options
We’ve developed a comprehensive yet flexible financial management system that combines the standard features of government accounting with the specific functionality necessary for agencies — all housed in a remarkably accessible and robust framework. SMILE functions include:
Accounts Payable & Receivable
Payroll & Budgeting
Deep Insights & Reporting
And Much More
At SMI, our passion to serve our families and each other drives everything, even our culture. From hands-on help to volunteerism, the SMI personal touch is what makes us thrive together year after year.
We’re always looking for talented people to join our growing team. From great wages to plenty of perks, our team members benefit from being a part of a family who cares.
We’re uniquely positioned to help families — we are one. As a 50-year-old family-run organization, we’re still driven by the same commitment to improving the quality of life for millions of families nationwide. We’re a collaborative group who goes The Extra Mile to deliver a level of compassionate service that builds meaningful relationships and measurable results.
From day one, the entire SMI team has been invested in the success of our child support program, making sure we’re delivering the best possible SDU and Payment Card services available. SMI’s cost-effective solutions for child support payment processing and disbursements are timely and accurate. SMI is transparent and accountable, and they work hard to ensure the continuity of outstanding services."
When your reputation rests with the success of your partner, you need one that will go the extra mile to ensure the success of everyone. SMI goes that extra mile."
One of the advantages of working with a smaller company, especially a family-operated business, is the responsiveness and access you have to all levels of management. Once you are a client of SMI’s, your SDU is treated as the top priority - with responses to emails or phone calls occurring in hours, not days, and problems, in most situations, resolved before you know that they've occurred."